Data logging - Support, are you there?
3137 Views 10 Replies Latest reply: 2015-08-28 03:02:10
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Level 4
(107) points
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Level 9
(5837) points
Hi
Can you please explain what's happening when you try to send data log files..............? Do you get files sent (successful sent) massage or not.............? -
Level 10
(10965) points
We tested it in our side without any problem. Have you tried it later? Can it work now in your side? -
Level 4
(107) points
Either i receive "Request Failed!" or what appears to be sent with date and time, with no response. -
Level 4
(107) points
Dear support, i've tried it. Some days i want to believe it went through since it shows date and time. While other days it shows "Request Failed!" -
Level 8
(2559) points
support why not have a simple icon or indication to show its not possible to send data logs it wastes a lot of time trying. -
Level 10
(10965) points
Sorry for that. Sometimes, our server will be overloaded, then it can't be sent datalog. Sorry for the inconvenience caused for you. Now we will check our sever everyday to keep it running normally. -
Level 2
(17) points
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Level 8
(2559) points
surely that is something you should have already been doing there must be hundreds every day how do you ever expect to get on top of the problems if you don't look at the logs. -
Level 7
(1143) points
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